Re: Typing Queue
Posted: Sat Apr 20, 2013 12:07 pm
Bloody Charing Cross. I've just received a letter informing me that I've been discharged from their counselling service for not attending an appointment they never informed me about. Well sorry for not being psychic.
This follows a previous and unnecessarily aggressively-worded letter also criticising me for not attending an appointment and not informing them, even though I had informed them in advance and was assured the message would be passed on. As it was, that day had a travel advisory of essential journeys only because of the snow, a situation where I'm used to the clinicians themselves not turning up. The appointment before that I did attend having only been given a couple of days notice by post.
It seems that my letter in reply to that where I informed them that I wouldn't be requesting further counselling appointments was also lost.
So there we have it:
* phones are usually not answered.
* when they are answered, the person is often rude and unhelpful.
* phone messages are not passed on.
* letters sent to clinicians are usually lost.
* faxes sent to clinicians are often lost.
* there is no means of contacting them via email.
* letters sent from clinicians take months to be typed.
* sometimes they are not typed at all or lost before they go in the post.
Why is nobody doing anything about this? I don't think I've ever encountered an organisation with anywhere near as many communication problems as CX. They are in essence impossible to contact, unless you turn up in person. But even then, on my first visit I discovered that the buzzer on the door was broken so I couldn't get in.
Sigh, and there was me feeling excited, thinking the letter might actually be something useful and relevant, not expecting to instead be castigated for failing to attend an appointment I knew nothing about. I thought it was a nice touch to copy my GP on all my supposed failings just to ensure I get a bad reputation.
This follows a previous and unnecessarily aggressively-worded letter also criticising me for not attending an appointment and not informing them, even though I had informed them in advance and was assured the message would be passed on. As it was, that day had a travel advisory of essential journeys only because of the snow, a situation where I'm used to the clinicians themselves not turning up. The appointment before that I did attend having only been given a couple of days notice by post.
It seems that my letter in reply to that where I informed them that I wouldn't be requesting further counselling appointments was also lost.
So there we have it:
* phones are usually not answered.
* when they are answered, the person is often rude and unhelpful.
* phone messages are not passed on.
* letters sent to clinicians are usually lost.
* faxes sent to clinicians are often lost.
* there is no means of contacting them via email.
* letters sent from clinicians take months to be typed.
* sometimes they are not typed at all or lost before they go in the post.
Why is nobody doing anything about this? I don't think I've ever encountered an organisation with anywhere near as many communication problems as CX. They are in essence impossible to contact, unless you turn up in person. But even then, on my first visit I discovered that the buzzer on the door was broken so I couldn't get in.
Sigh, and there was me feeling excited, thinking the letter might actually be something useful and relevant, not expecting to instead be castigated for failing to attend an appointment I knew nothing about. I thought it was a nice touch to copy my GP on all my supposed failings just to ensure I get a bad reputation.