Hello,
...One is to note the names of people who contact you, so that in future you can ring and ask to speak to them. Occasionally they will even volunteer direct dial numbers.
Another technique is, when you are there, ask how long it will take for the letter to appear. If they tell you four weeks, tell them that if it has not appeared after five weeks you will ring and ask where it has got to. They can’t complain if you do this. You are being eminently reasonable, and understanding of the constraints under which they have to work. But it does kinda show them that you mean business. I tried this on with one of the psychiatrists there. He took it just fine and the letter was produced by the agreed date.
What you could do is explain that your GP is getting anxious because he has not heard, and ask by when the GP should have heard. Then say that a week after that date you will follow up if nothing has happened.
Hope that helps,
Jane x.
No it doesn't help at all because you are assuming they ever answer the phone, which they don't. Also if you read the earlier posts you would clearly see that it was explained to them that my GP was getting anxious by both my GP and myself a few times but this didn't result in any action.
