i had to cancel my appointment at start of april due to working in specialist care and short staff so need to work, So called CX and cancelled my appointment then was told to write to them to explain the reason for cancelling and as soon as they got my letter would book an appointment.So sent letter recorded then phoned them and was told a new appointment would be sent but could take 8 weeks to get letter due to backlog which i was fine with.
So called yesterday and was told no appointment has even been made so they are going to email appointments and see when they can get me an appointment then write to me thought a call would have been good.
So will keep fingers crossed and see what happens.
Suzi
